How can we help?
Answers to the common questions, and a real person when you need one.
Shake to report
Something broken? Shake your phone anywhere in Hubister to report it, with a screenshot of what you saw.
How do I sign in?
Enter your email and Hubister sends you a six-digit code and a link. Type the code or tap the link; there’s no password to remember. Your account is created the first time you sign in.
Didn’t get the email?
Check your spam folder, and that the address is spelled right. Codes expire after a while, so ask for a new one if it’s been a few minutes. Still nothing? Write to support@hubister.com.
What do the dots in the H mean?
The H is a gauge for your day. Its seven dots light in order as habits get done: the left stroke from the bottom up, the bar, then the right stroke. A full H is a full day.
How do I connect Apple Health?
Hubister offers it during your first run, and you can turn it on later in Profile. It reads steps, active energy, water, sleep, workouts with their routes, and weight. It never writes to Health.
My steps or sleep aren’t showing up.
Open the iPhone’s Settings → Health → Data Access & Devices → Hubister, and make sure each type is turned on. Then open Hubister with a connection: it catches up on its own. Sleep arrives once your watch or phone has finished recording the night.
How do I stop sharing Health data?
Turn the types off in Settings → Health → Data Access & Devices → Hubister. To also remove what Hubister already stored, delete your account.
How does logging a meal with AI work?
Describe what you ate in a line, or take a photo. AI reads it into foods with amounts, calories and macros, and you check and change them before saving. It can also read a diet plan from a photo, or a training plan from a photo or PDF.
The AI got my meal wrong.
AI readings are estimates. Tap any food to fix its amount or swap it before you save. Photos with the whole plate in good light read best.
Is there a limit?
Yes: a generous number of AI requests per person per day, to keep the service fast for everyone. It resets each day.
How do I find a coach?
Open Find a coach to search verified trainers and dietitians. Sort by rating, price or experience, see what each one offers, and ask them to coach you. Your coach sees your data only after you start working together.
How do I end coaching?
Open your coach from Coaching in Profile and leave them. They stop seeing new data straight away. After four weeks together you can also leave them a review.
How do I become a coach on Hubister?
Apply in the app with a certificate for your qualification. We verify it, and once approved your profile is listed in Find a coach.
Someone sent me something inappropriate.
Press and hold the message, then choose Report. We review every report, and can pause or remove people who break the rules.
How do I delete my account?
In Profile, choose Delete account. Your account and everything in it is deleted for good. This can’t be undone.
Reminders arrive at the wrong time.
Hubister follows your phone’s time zone, so it updates when you travel. Check that the iPhone’s date and time are set automatically, and that notifications for Hubister are on in Settings.
Does Hubister work offline?
You can look around, but saving needs a connection. When it drops, Hubister says so and waits for it to come back.
Can I use dark mode?
Yes. Hubister follows your phone, or you can pick light or dark in Profile.